Things buyers actually ask.
Grouped by what's usually on a buyer's mind at decision time: category clarity first, then product details, then commercial questions.
01.01Is PixelClear an accessibility overlay?
No. PixelClear is remediation-first. It helps teams identify issues, prioritize real fixes, and monitor regressions over time instead of relying on a browsing-layer toolbar. The reasoning behind that distinction is documented on the Trust page.01.02Does PixelClear guarantee WCAG, ADA, or EAA compliance?
No honest product can guarantee that. Legal compliance is determined by counsel, audit, and human judgement, not by a software badge. PixelClear helps teams work toward accessibility improvements with clearer remediation, monitoring, and current proof.01.03Does PixelClear replace manual review or accessibility expertise?
No. PixelClear helps teams work more clearly and systematically, but it does not replace real remediation work, human judgement, or deeper accessibility expertise where context matters.01.04What platforms does PixelClear support first?
PixelClear is built first for Shopify and WooCommerce storefronts. Other ecommerce platforms may work to varying degrees, but the platform-aware logic is currently strongest on Shopify and Woo.01.05Why does PixelClear not lead with a score?
Scores can be easy to market but hard to act on. PixelClear focuses on what should be fixed, what matters first, and how to show believable progress over time instead of a number that does not tell a developer where to click.
02.01Do I need a developer to fix issues?
Often, yes. Accessibility remediation usually means fixing the storefront source, theme, plugin, markup, or content rather than adding a surface-level widget.02.02How does monitoring work?
PixelClear assumes storefront accessibility regresses after changes. Recurring scans run against real storefront states, and each scan is compared with the previous one so regressions stay visible instead of being discovered too late.02.03Can agencies manage multiple stores?
Yes. PixelClear is especially strong for agencies managing multiple stores. The Agency plan supports up to 50 storefronts in one workspace, with portfolio-level monitoring and reports safe to send to clients.02.04What is live in the product today?
The live product already includes app access, scans, monitoring, reports, and operational product surfaces. The public site exists to explain that shape honestly and route users into the app.02.05How accurate is the automated detection?
Automated checks are reliable for issues machines can verify deterministically. Where meaning or intent matters, PixelClear marks the issue as needing human review instead of pretending otherwise.
03.01How does billing work?
Billing is handled by Paddle as Merchant of Record. That means Paddle takes care of payment processing, tax, invoicing, VAT, and dispute handling across regions.03.02How does the refund policy work?
PixelClear offers a refund window on the initial paid charge. For the current policy details, including timing and request handling, see the Refund page.03.03Do you offer annual billing or add-ons?
Not at the moment. Pricing is currently monthly, and any future annual option or add-ons would be published here before launch.03.04Is my storefront data shared with third parties?
No, beyond the infrastructure required to operate the product. Public scan data is the storefront a shopper already sees. See the Privacy page for the current retention and processor posture.